The stories and lived experiences of tamariki and rangatahi, their whānau, caregivers and community are at the centre of our monitoring approach. 

We also talk with agencies that have tamariki in their custody, other government organisations and community providers including iwi and Māori organisations. 

We have three yearly monitoring cycle. This means we'll visit your community once every three years. View our schedule below.

Three year monitoring schedule - July 2021 to June 2023

Region Visit begins the week of:
Upper South Island 26 July 2021
North and West Auckland 9 August 2021
Canterbury 18 October 2021
Taranaki/Manawatu 1 November 2021
Central Auckland 28 February 2022
Te Tai Tokerau 28 February 2022
Bay of Plenty 9 May 2022
South Auckland 22 August 2022
Lower South Island 12 September 2022
Greater Wellington and Hutt Valley 10 October 2022
Waikato 27 February 2023
Hawkes Bay (and East Coast) 13 March 2023

Visits from July 2023 will follow the same locations as the previous cycle and the dates will be
available in early 2023.

We want to understand how well the monitored organisations are meeting their obligations under the National Care Standards (NCS) Regulations and supporting positive outcomes for tamariki
Children (plural) aged 0-13 yearsView the full glossary
and their whānau
Whānau refers to people who are biologically linked or share whakapapa. For the Monitor’s monitoring purposes, whānau includes parents, whānau members living with tamariki at the point they have come into care View the full glossary
. We also want to know how the system enables tamariki and whānau to experience positive outcomes, and what the barriers to this are. To do this, we have created a series of prompts that guide our kōrero
Conversation or discussionView the full glossary
. The prompts are based on our Outcomes Framework and our Assessment Matrix.

Effective and meaningful monitoring requires a mix of approaches and the use of quantitative (numbers) data and qualitative (experiences) information.

We hear the stories of tamariki and rangatahi
Young person aged 14 – 21 years of ageView the full glossary
in care, their whānau and caregivers, and the people who make up their community. This can include hapū
Sub-tribeView the full glossary
, iwi
TribeView the full glossary
, social service providers, kura (schools) and non-government organisations.

Information from Oranga Tamariki, Open Home Foundation and Barnardos, the three agencies with custody of tamariki, and other government agencies, such as Health, Education and Police, helps us develop a holistic picture of the experiences of tamariki and rangatahi in care.
Every year, we report our findings to the Minister for Children and publish our report on Experiences of Care in Aotearoa
New ZealandView the full glossary
. The Experiences of Care report includes insights from communities we have visited during the year, and nationwide data that we request from Oranga Tamariki and other agencies with custody and care of tamariki
Children (plural) aged 0-13 yearsView the full glossary
and rangatahi
Young person aged 14 – 21 years of ageView the full glossary

Every three years, we also produce a comprehensive report on the state of care in Aotearoa, which will include information from our visits across the motu (country).

These reports will all be published on our website. View our reports 

If we’ve visited your community, we’ll also provide a report summarising the insights we have gathered. We call these ‘sharing back’ reports and they are an important part of our mahi
WorkView the full glossary
. They are not published by us.

We prepare one for just for the community, and one for kaimahi of monitored agencies (our team will discuss this with you when we visit). We hope these are used to prompt action at a regional level.

We’ll also refer to the sharing back reports when we come back to your community to see what changes have been implemented since our last visit (we visit every three years).

We have created Ngā Kete
Range of documents and tools developed to help explain to stakeholders what we do, and how we want to talk with peopleView the full glossary
to help explain what we do and what to expect when we meet with people.

Talking with us - information for whānau and caregivers

Talking with us - information for tamariki and rangatahi

What to expect when we visit - information for kaimahi (staff) of agencies with custody or care responsibilities

Helping us connect with tamariki, rangatahi, whānau and caregivers - information for connectors

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