What are the Agency’s internal assurance policies, processes and practices (self-monitoring) that ensure that information disclosures referred to in regulation 69(1) are responded to and meet the requirements of regulation 69(2)?
The agencies’ internal assurance policies, processes and practices (self-monitoring) that they say ensure that information disclosures referred to in regulation 69(1) are responded to and meet the requirements of regulation 69(2) cannot be tested at this stage.
Open Home Foundation – The information provided is the same as mentioned previously in the report. Open Home Foundation also informed the Monitor that it has now included reports to its Board on the numbers of allegations regarding abuse and neglect in care and is also updating its case management system to reflect the requirements of compliance with regulations 69 and 85.
Future Focus: Evidence of assurance processes in practice will be required for the Monitor’s June 2020 report.
Dingwall Trust – Similar to Open Home Foundation, Dingwall Trust stated it also reports to its Board any allegations of abuse or neglect of children in its custody. Its internal structures include staff training and regular supervision.
Barnardos – Much the same as Open Home Foundation and Dingwall Trust, Barnardos stated that it has supervision of staff and processes in place where managers oversee and track all allegations of abuse and neglect. It is also developing a national template to capture all the information relevant to regulations 69 and 85
Oranga Tamariki – Information regarding the assurance system of Oranga Tamariki has been covered in response to previous questions and the SoCiC Unit is the most relevant assurance practice in regard to regulations 69 and 85. To support the introduction of the NCS Regulations, specifically the requirement under regulation 86 to self-monitor, Oranga Tamariki informed the Monitor that it is implementing a new suite of quality assurance and improvement processes designed to provide assurance that the organisation is meeting its core requirements. A core part of the approach, as mentioned above, is to include the voices of tamariki at site level. These processes are at an early stage of development and implementation, so it is too early to know how effective they will be, and this will be assessed in future monitoring reports.