Agency Compliance with Regulations 69 and 85 of the Oranga Tamariki (National Care Standards and Related Matters) Regulations

report Methodology

As outlined in the Monitor’s initial report, Memoranda of Understanding were agreed with each agency outlining how the agencies work with the Monitor, and how information is shared and secured. An Initial Assessment Framework (the Framework) was developed and consulted on with the four agencies. The Framework included the questions that the Monitor would focus on during the initial reporting period. As noted in the Monitor’s initial report, the Framework was intended as guidance only, and the questions asked of agencies in this report have been refined.

A draft set of revised reporting requirements was developed and sent to the four agencies for review on 24 December 2019 and the agencies’ feedback was discussed with them at a meeting on 28 January 2020. Following agency feedback, the revised ‘Phase One Second Cycle Reporting Requirements’ (Reporting Requirements) was issued to the agencies on 28 February 2020, with information responses due by 15 March 2020 and data requirements due by 31 March 2020.

The reporting period, for specific data on allegations in this report, is 1 July to 31 December 2019. All data used in this report has been provided to the Monitor directly by the agencies.

Data sent to the Monitor is aggregated with no identifiable information and is stored securely on a separate database that is not visible or accessible to the Ministry of Social Development. Access to this database is limited to relevant team members of the Monitor.

On receipt of the initial information requested, the Monitor reviewed it and prepared a second information request for three of the agencies, to clarify and request additional information. The second information request was sent to two NGO agencies on 23 April 2020 and to Oranga Tamariki on 20 May 2020.

Each agency was provided with draft versions of this report that applied to its agency and had two opportunities to review the information in the draft report prior to its finalisation as follows:

fact check the information relating to their agency
respond to any potential adverse comment made by the Monitor in the report.
Due to the contracting relationships held by Oranga Tamariki, it was agreed that the Monitor would provide it with any potential adverse comment relating to any of the three NGO contracted agencies. This would be provided to Oranga Tamariki in advance to enable it to consider a response. In the context of this report, no information of this nature needed to be provided.

The Impact of COVID-19

The Monitor had expected this report to include validation and testing of the information provided by the agencies through fieldwork engagements with agency national offices and front-line staff. Due to the COVID-19 response, the planned fieldwork was not able to be completed and therefore this report includes only limited validation where the Monitor has been able to engage with people using remote or digital means.

On 22 May 2020, the Monitor conducted an interview with staff from the SoCiC Unit. The purpose of the interview was to understand the Unit’s assurance processes, and to validate information provided by Oranga Tamariki.


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