The Monitor will regularly report to the Minister for Children on our monitoring activity. We have produced three reports so far. The reports were presented to the Minister for Children and are published below to read and download. Monitored agencies’ response to the findings in each report are also below.

From December 2020, we began reporting on compliance with all the NCS Regulations
(National Care Standards and Related Matters) Regulations 2018 View the full glossary
. The report we publish in January 2022 will be our first annual report and will cover the period 1 July 2020 to 30 June 2021. It will take several reporting periods for us to receive the level of quantitative and qualitative data required to illustrate trends and patterns, and most importantly, illustrate whether the quality of care is improving.

Links to our request for self-monitoring information for Barnardos, Dingwall Trust, Open Home Foundation and Oranga Tamariki.

Date: 27.01.2021

 

This was our third and final report focusing solely on regulations 69 and 85, relating to reports of abuse and neglect of children and young people in care, and regulation 86, which requires agencies to monitor their own compliance.

Summary of findings:

All agencies were compliant with regulations 69, 85 and 86.

In response to regulation 69, Barnardos New Zealand and Dingwall Trust reported no cases of abuse or neglect and therefore testing of their compliance was not required.

Open Home Foundation reported 12 allegations of abuse or neglect and, based on information provided, was compliant with regulation 69.

Oranga Tamariki reported 1,831 allegations of abuse or neglect and, based on information provided, was partially compliant with regulation 69. Oranga Tamariki has shown a higher level of compliance when initially responding to an allegation of abuse or neglect and ensuring that a child’s plan is reviewed. However, there is a need to improve in the following areas:

  • informing the child of the outcome of an investigation (28 percent compliance)
  • informing the parent/guardian of the outcome of an investigation (32 percent compliance)
  • completing investigations or assessments on time (41 percent compliance).

Across the 12 internal practice requirements Oranga Tamariki has for regulation 69, only one percent of all cases recorded that all 12 practice requirements were met. In 39 percent of cases, fewer than six requirements were met.

Oranga Tamariki has made improvements to its assurance processes and reported a greater focus on compliance with regulation 69. One improvement was to start checking a sample of “no further action” decisions made at the Contact Centre or at sites. A sample of 69 reports of concern showed that of the 14 classified as relating to incidents alleging possible abuse or neglect for children in care, nine decisions were inaccurate. Due to the high number of cases where inaccuracy was apparent, the Monitor will continue to seek data and information on improvements Oranga Tamariki is undertaking to improve-decision making.

Download the report   HTML version   Agency responses

Date: 11.08.2020

 

Our second report focuses on regulations 69 and 85, relating to reports of abuse and neglect of children and young people in care, and regulation 86, which requires agencies to monitor their own compliance.

Summary of findings:

All agencies were compliant with regulations 69, 85 and 86 from a policy and procedure perspective.

In response to regulations 69 and 85, Barnardos and Dingwall Trust reported no cases of abuse or neglect and therefore testing of their compliance was not required.

Open Home Foundation reported one allegation of abuse or neglect and Oranga Tamariki reported 392 allegations of abuse or neglect.

Based on information provided, Open Home Foundation was compliant with regulations 69 and 85.

Based on information provided, Oranga Tamariki was only partially compliant with regulation 69. It has been successful in ensuring a child’s plan is reviewed, and there has been improvement in reviewing caregiver plans and providing support. Three primary areas for improvement were identified:

  • The timeliness of investigations and assessments following an allegation of abuse or harm
  • Letting tamariki
    Children (plural) aged 0-13 yearsView the full glossary
    , rangatahi
    Young person aged 14 – 21 years of ageView the full glossary
    and relevant parties know about the outcome of the allegation
  • Providing assurance over allegations, where a decision is made, either at the Oranga Tamariki National Contact Centre or a local site, that no further assessment is required.

Based on information provided, Oranga Tamariki was compliant with regulation 85.

Reporting on the full regulations from December 2020 and annual reporting will help shape a more complete picture of practice against the NCS Regulations
(National Care Standards and Related Matters) Regulations 2018 View the full glossary
.

Download the report    HTML version    Agency responses

Date: 27.01.2020

This is the first report of the Independent Children’s Monitor, covering the first three months of monitoring, from 1 July to 30 September 2019. It covers agency compliance with two regulations under the National Care Standards Regulations, Regulations 69 and 85, which are about allegations of abuse or neglect of children in care and how these are dealt with.

Summary of findings:

The four agencies have policies and processes to facilitate compliance with Regulations 69 and 85 which relate to reports of abuse and neglect of children and young people in care.

All four agencies made enhancements to their internal self-monitoring and quality assurance processes to enable compliance with the National Care Standards Regulations.

All four agencies stated that responses to cases of abuse or neglect of Māori children and young people in care or custody are largely done on a case by case basis, with Oranga Tamariki having made a significant number of practice enhancements to consider responses to Māori.

In response to Regulations 69 and 85, for the three-month reporting period, children and young people in the care of Barnardos and Dingwall Trust did not disclose any incidents of abuse or neglect and therefore testing their compliance with those regulations was not required. Open Home Foundation had three allegations of abuse and neglect for children in care and Oranga Tamariki had 335.

From the information provided and the accountabilities Open Home Foundation is responsible for, its practice is complying with Regulations 69 and 85.

Oranga Tamariki is partially compliant with all aspects of the regulations being monitored. Its policies, procedures and practice guidance provide adequate information to support full compliance.

In relation to the partial compliance by Oranga Tamariki, the information provided states the responses to allegations were mostly timely at the initial safety screen however the timeframes were not met consistently when completing assessments or investigations into the allegations. There were some data recording errors that required amendment and the child or young person was not always informed of the outcome of the investigation, if appropriate, as required by the Regulation.

The information provided by the agencies outlines how they will comply with the National Care Standards Regulations as well as ensure enhanced outcomes for children and young people in their custody and care. This information is relevant as it demonstrates the agencies’ commitment to aim to achieve compliance from 1 July 2019.

Download the report  HTML version Agency responses

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