We have published the first full report on agency compliance with all the National Care Standards and Related Matters Regulations (), covering the 12-month period between 1 July 2020 and 30 June 2021.
“Experiences of Care in: Agency Compliance with the National Care Standards and Related Matters Regulations” shares how agencies that hold responsibility for caring for and are meeting their obligations. It also speaks to the experiences of those in care, their , their caregivers or foster parents as well as those who are working directly with them to make sure their experience is positive, they are getting what they need and are having the same opportunities as all tamariki in Aotearoa.
There are currently four agencies that have custody of tamariki and rangatahi and are being monitored under this legislation – Barnardos, Dingwall Trust, Open Home Foundation and Oranga Tamariki. These agencies have provided responses on the report.
It is the first time much of this data has been made public and some of the results are not where we all want them to be. Data clearly indicates areas where compliance is low. However, we heard the difference that is made when services are delivered well. For example, rangatahi and caregivers told us about the benefits of having close relationships and communication with agency professionals.
The NCS Regulations set minimum requirements for care. This report provides a baseline for the level of current compliance. As we take a systems view of how services are delivered, our intention is to provide greater insight into what is working well, what supports good practice and analyse barriers that may be in the way. We will also be looking at additional sources of data and information to measure outcomes for tamariki and rangatahi.
It will take several reporting periods for us to receive the level of quantitative and qualitative data required to draw trends and patterns, and that practice change takes time to embed within agencies.
We will be reporting annually on compliance with the NCS Regulations, and through future reports we want to see positive change for tamariki, rangatahi and their whānau.