We cannot identify you when you simply read or search for information on this website.
If you want to receive our newsletter, we will need your email address. We also ask for your name so we can call you by name when we write to you. We will only use that information to send you the newsletter. You can unsubscribe at any time.
We make sure that we keep your contact information safe and we do not disclose it to anyone else. In particular, we do not share your information with the Ministry of Social Development (MSD Ministry of Social DevelopmentView the full glossary). Information held by the Independent Children’s Monitor is kept completely separate from MSD information.
You can write to us at:
Te Mana Whakamaru Tamariki Motuhake/the Independent Children’s Monitor 50 The Terrace Wellington 6011
We use Mail Chimp to send out our newsletters to subscribers. If you want to see how Mail Chimp handles information, their privacy statement is at https://mailchimp.com/legal/privacy/.
We may use analytic tools to see how our website is being used, for example what areas of the website are viewed most often. However, that analytic information is completely anonymous. We cannot use it to identify you, and we would not try to do so.
This privacy statement explains how we collect, use and share information for monitoring the Oranga Tamariki (National Care Standards and Related Matters) Regulations 2018.
This statement applies to information gathered by us, our contractors, or any other third parties engaged by us. It also explains how you can make a complaint about how we handle that information, and how you can request your information from us.
We do not use or share personal information except as set out in our enabling powers discussed in this policy.
As an evidence informed organisation, Te Mana Whakamaru Tamariki Motuhake, the Independent Children’s Monitor (the Monitor), collects, uses, shares and stores a range of data and information.
We are committed to respecting the information we hold and to keeping it safe. We have systems and safeguards in place to control how we collect, manage, use and share information.
We are committed to being a kaitiaki (steward) of that data and information.
Being a kaitiaki means we make sure that what we do is ethical and legal, and that we met our obligations, including those under the Treaty of Waitangi, such as having a working partnership with Māori and Iwi TribeView the full glossary on data issues that affect and matter to them.
To help us monitor the Oranga Tamariki (National Care Standards and Related Matters) Regulations 2018, we receive information about the Care Standards directly from agencies with custody and care responsibilities. These agencies are currently Barnardos, Open Home Foundation and Oranga Tamariki.
The information we receive is already anonymised (we cannot link it to anyone directly), and we treat it with the same care as the information we gather directly from those we speak with in the community.
Understanding the quality of care also requires us to listen to the voices of experience. To do this, we follow our Code of Ethics which includes only speaking with people if we have your informed consent.
If we kōrero Conversation or discussionView the full glossary with you as part of our monitoring, we may ask you for personal information such as:
The purpose of asking for any personal information is help us to understand what is working well in the care system and what needs to improve. We only ask for information we need to help us do this, and if you do not feel comfortable providing us with this information, you don’t have to. We ask you for your name and contact details so we can share back our findings from our community visit with you after our kōrero.
All information recorded and held by us will be de-identified. This means that information should not be able to identify you or link to you.
We are committed to keeping your information safe and secure. We use laptops to immediately store any information we capture doing our monitoring kōrero. This means that the data is immediately encrypted and secure.
You can find more information about how we record information during monitoring kōrero here in our How we note take kawa.
Only staff who need to see the information we collect, can access it. Your information is not accessible to any other people in the Monitor, or by any other government department (including our host, Ministry of Social Development) unless required by the Privacy Act 2020.
Where we have collected your information for monitoring purposes, we keep your personal details digitally for four weeks following the community visit, at which point we securely erase all identifiable data such as contact details and names.
We keep your personal details for this long so we can provide you with a summary of what we heard across the visit.
Use of personal information
We will only use personal information provided to us for monitoring activities. When we publish monitoring reports, we take care to make sure you cannot be identified.
We will not share your information with anyone outside the Monitor in a way that could identify you, other than the following ways:
in some circumstances we may be required to disclose information about you or what you tell us if we have concerns about your or someone else’s safety. For tamariki and rangatahi, this would only be done in accordance with our Child Protection kawa. In all situations, if we do have to disclose our concerns, we will disclose the minimum amount of information necessary to address the risk of harm
otherwise required by law.
You have the right to access and to request correction of any of your personal information held by the Monitor.
If you would like to see the personal information relating to you that we have stored, to change such personal information, or to withdraw your consent for us to use it, please contact us at either of the addresses set out below. We will require proof of your identity before being able to provide you with any personal information.
Please note that as we de-identify all information gathered from our monitoring visits, we are only able to correct, redact or retrieve monitoring interview notes before de-identification is done. Usually this will be within four weeks of the last hui Meeting, gatheringView the full glossary of the community visit.
If you were part of a group hui, we are unable to release these notes due to the need to also protect the privacy of other participants.
Te Mana Whakamaru Tamariki Motuhake/ Independent Children’s Monitor 50 The Terrace Wellington 6011
Feedback is important and is used to evaluate and improve our practices. If you provide feedback about our practice directly to the Monitor via our website or our email email@example.com
Your feedback will be sent to nominated staff. We may also pass on relevant comments to other people within the Monitor where it is appropriate to do so. They may receive your contact details through this process so they can respond to you accordingly.
If you have any enquiries or concerns about our information gathering or believe that we have not acted in accordance with this statement, you can email us at firstname.lastname@example.org or tell us here.
If you are not satisfied with our response to any privacy-related concerns you may have, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner PO Box 10-094 Wellington, New Zealand Tel: +64 4 474 7590 Enquiries Line: 0800 803 909 Email: email@example.com